STB Pro+ Support

Questions, problems or ideas: email stbproplus@gmail.com. We usually reply within two working days.

Where do I get channels?

STB Pro+ is a player only. It doesn't include, sell or recommend any channels or content. Use the M3U playlist, Xtream Codes login or MAG / Stalker portal (address and MAC) that your own TV provider gives you, and add it under Sources › Add Source.

My source was added but nothing loads

• Check the address, username, password or MAC exactly as your provider sent them.
• If STB Pro+ shows a message from your provider (for example "device conflict"), your provider has locked the account or MAC to another device. Ask them to reset the device for your MAC.
• Most portals allow one device at a time per MAC. Close other apps using the same MAC and try again.

A channel won't play or keeps buffering

• Open Playback Options in the player and choose Switch to the other player. Some streams play better in one than the other.
• Try another channel. If none play, the problem is usually the provider's server or your connection limit.
• Refresh the source from Sources to get fresh stream links.

Purchases

• Restore: Settings › STB Pro+ › Restore Purchases, on any device signed in to the same Apple Account.
• Cancel or manage a subscription: in your Apple Account's Subscriptions settings. Apple handles all payments and refunds.
• One purchase unlocks STB Pro+ on iPhone, iPad, Mac and Apple TV, and can be shared with your family through Family Sharing.

Privacy

We don't collect any data about you. Read the privacy policy.